In a statement DLC said they are committed to providing its customers with as many resources as possible to help them through financial hardships. As a result, customer delinquency is back to pre-pandemic levels, due largely to more available grants and other financial assistance programs. DLC’s online Here to Help platform includes information about rebates, payment assistance, energy-saving tools and more. DLC also increased eligibility to and expanded our Dollar Energy Fund earlier this year, with more than $1 million in grant money currently available for electric bills. DLS said it strongly encourages in-need residential and business customers to visit their Here to Help platform to learn about various resources and apply for assistance.
As with other electric utilities, DLC adjusted the default service rate, or “price to compare” (PTC), for residential and small commercial customers effective June 1. DLC revises these rates every June and December based on energy market prices and other factors. DLC competitively bids the energy supplied through the default service rate to secure the best prices possible for customers.
The PTC may be higher or lower in future adjustments, meaning the impacts to a customer’s bill will likely vary over time. These rates represent a 17.3 percent increase from previous rates, putting DLC’s increase among the lowest in Pennsylvania.
In an effort to be a trusted partner, DLC encourages customers to evaluate all options when it comes to the supply portion of their bill. This not only enables them to find the best rate, but also ensures they’re receiving the type of service that works best for them. Because generation costs are passed through to customers, DLC does not profit on any electric generation.