(NNPA)—After 19 years, most of them as a satisfied customer, I am closing my personal checking account this week at Citibank. I am closing my account not because I was lured away with an incredibly attractive offer from one of its competitors. Rather, I am walking away from Citi because of bad customer service. When a business loses customers who want to stay, it’s a sure sign of trouble.
My issue was a simple one. Throughout 2014, whenever I made a deposit to my personal Citi account from my business account at a rival national bank, the full amount was immediately made available upon deposit in the ATM. Beginning this year, however, the full amount was no longer being honored and no one would tell me why.
I started with the Customer Service Department. Instead of being responsive to my complaint, five different representatives—Sabrina Padron, Rene Torres, Christine Flanders, Priscilla Chaires and Christine Naranjo—felt the need to send me form letters essentially stating Citibank’s policy of spreading funds availability above a certain amount over five business days.
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